With the rise of online-only banks and an increase in insurance companies and large retailers expanding their offerings to include financial service solutions, brick-and-mortar banks face an increasingly crowded and competitive marketplace. Formed in 1859, New York Community Bank (NYCB) is no stranger to thriving in the face of challenges from both new and longtime competitors.The 22nd-largest bank holding company in the United States, NYCB offers its customers a wide range of competitive products and services.

Mindtree Limited, an India-based IT consultancy with offices in 14 countries, operates in a hypercompetitive industry. The engineering skills it requires are scarce in India or come at a premium.

University Health System (UHS), a nonprofit based in San Antonio, Texas, operates a nationally recognized acute care teaching hospital and a network of outpatient care centers. Hernndezs philosophy is simple: Employees are the organizations greatest resource and learning is critical if UHS is to achieve its mission of delivering quality care, efficiency, and a great patient experience.

Founded in 1928, Maersk Line is now the worlds largest container-shipping companyno small feat in such a cutthroat industry. The team called in Cary Bailey-Findley, head of Maersk Lines learning and organizational development (LOD) team, to determine the root of the problem, and it became clear that the organizations call center managers needed to better train their agents to deliver positive customer experiences.Working together, the LOD and CSE teams created the CARE PROgram in 2014.