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Brief Case Study
St. Charles Hospital: On-the-Job Performance Support to Improve Patient Care

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St. Charles Hospital is a 243-bed community hospital and rehabilitation center. Part of the Catholic Health Services of Long Island hospital network, St. Charles has served the community since 1907.

The hospital’s healthcare providers use Epic, an electronic health record system (EHR), to communicate patient information such as medical history, diagnoses, and treatment plans. The system contains a specific type of order for nearly every request, from medication to laboratory tests to patien

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