Founded in Switzerland in 1872, Zurich has grown to 55,000 employees who provide car, home, life, and liability protection to individuals, small businesses, and multinational organizations. Zurich has a deep commitment to its values of integrity, customer centricity, sustainable value creation, excellence, and teamwork.

In 2010, the Group Operations and Technology (GOT) division was created to develop a customer service model and training, which would help drive business. In 2013, after reviewing